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FAQ

  • When will I receive my mask(s)?

    We are still shipping MD Shield products during the COVID-19 lockdown, but shipping times may be extended depending on destination. Handling times are typically 1-3 business days, with shipping typically varying from 1-5 business days depending on service chosen and destination address.
  • What is the face mask return policy?

    Due to the nature of this personal product, and potential contamination hazard, no returns are possible.  Please contact us if you have any concerns with your mask.
  •  How can I contact MD Shield?

    Please use the Contact Us page to reach out to us for any questions not answered here.  Please note that due to current conditions we can not guarantee a same day response.
  • How does the mask help stop COVID-19?

    Please reference the Science page for more information.
  • How do I wear the mask?

    Please reference the Instruction page for details.
  • How do I launder the mask?

    Laundering instructions can be found in the bottom section of the Instruction page.